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Shipping & Returns

Shipping & Delivery

Hello everyone. We understand that most of us working and have little time to shop around for our Pets' Product. So let us run the errand for you and deliver your purchase to your doorstep. We provide both Free Delivery & Standard Delivery Enjoy free delivery when your order total is $30.00 or more. For orders less than $30, a standard delivery fee of $5.00 applies. A re-delivery fee of $10 applies in the event of an unsuccessful delivery, postponement, or no-show.We provide various Payment Methods, you may do a Bank Transfer, Credit Card or Paynow. Payment has to be made before delivery with Proof of transfers have to be sent to us via email, sms or Whatsapp. After an order is placed, we will get back to you within 1 working day and usually you can expect to receive your order within 3 working days, except for NT Professional Tanks. All confirmed orders may only be amended at least 24 hours before the scheduled delivery (by SMS/Whatsapp or calling us up ). Our deliveries are limited to within Singapore only excluding CBD Area, Jurong Island and Sentosa Island. We apologize in advance if our delivery timings do not suit your schedule. We will try our best to accommodate your needs via alternate suggestions.

Return Policy

Thank you for shopping with us. The Return and Exchange Policy described below applies only to online purchases made through our website. We will exchange item(s) due to manufacturers' defect only.The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and in good condition).We will require the original tax invoice as proof of purchase.We encourage you to help us check for defects before accepting our delivery.Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).

Tracking your Order

We will give you a call 1hr before your delivery time to inform you that your purchase is on its way.

Privacy Policy

This privacy policy sets out how Eco-Eden Aquatic N Pet uses and protects any information that you give Eco-Eden Aquatic N Pet when you use this website. Eco-Eden Aquatic N Pet is committed to ensuring that your privacy is protected. Eco-Eden Aquatic N Pet may change this policy from time to time by updating this page. We ask that you check this page from time to time to ensure that you are informed of any changes.We may collect the following information:name and job title contact information including email address,demographic information such as postcode, preferences and interests so that we understand your needs and provide you with a better service We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Controlling your personal information,We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. Eco-Eden Aquatic N Pet may however, share information with governmental agencies or other companies assisting us in fraud prevention or investigation when:permitted or required by law; or,to protect against or prevent actual or potential fraud or unauthorized transactions; or,investigating fraud which has already taken place. Personally identifiable information as submitted by our visitors is not sold to other companies for marketing purposes.

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